Military Careers in Communications and Public Affairs State-specific Regulations

Jan 16, 2024

21 Min Read

1. What is the primary goal of communications and public affairs within the military?


The primary goal of communications and public affairs within the military is to effectively communicate with internal and external audiences, promote understanding and support for military operations and policies, and enhance the military’s reputation and credibility among key stakeholders. This includes informing the public about the role and mission of the military, educating service members on their rights and responsibilities when engaging with media or public events, providing timely and accurate information during crises or conflicts, and building relationships with media outlets and community organizations. Ultimately, the goal is to maintain transparency, improve public perception, and strengthen national security through effective communication.

2. How do communication professionals contribute to mission success in the military?


Communication professionals in the military play a critical role in contributing to mission success. They are responsible for ensuring effective and timely communication between all levels of command, as well as with external stakeholders such as allied forces, government agencies, and media outlets.

Effective communication is essential for coordinating operations, disseminating crucial information, and making strategic decisions. It helps to prevent misunderstandings, minimize mistakes, and maintain situational awareness.

In addition to facilitating communication within the military, communication professionals also contribute to mission success by using their expertise in public relations and media management. They work closely with commanders to develop messaging and strategies that promote the military’s mission and goals. This can include crafting press releases or organizing media events to share updates on operations or showcase successful missions.

Communication professionals also play a vital role in maintaining morale within the military by keeping service members connected with their families and communities through various communication channels. This connection can boost morale, improve mental well-being, and ultimately enhance performance and effectiveness in carrying out missions.

Furthermore, communication professionals help to build relationships and partnerships with local communities in which military operations take place. This partnership is crucial for gaining support and cooperation from the local population, which can be critical for mission success.

Overall, effective communication within the military is essential for mission success. Without skilled communication professionals working towards this goal, it would be challenging to achieve overall objectives efficiently and safely.

3. What are some key skills or traits necessary for a career in military communications and public affairs?


1. Excellent communication skills: Military communications and public affairs professionals must be able to effectively convey information to diverse audiences, including the general public, military personnel, and government officials.

2. Interpersonal skills: They should have strong interpersonal skills to establish relationships with media personnel, community leaders, and other stakeholders.

3. Crisis management skills: Military communications and public affairs professionals may need to respond to crisis situations such as natural disasters or military conflicts. This requires the ability to think quickly and react calmly under pressure.

4. Media relations experience: A solid understanding of how the media operates is crucial in this field, as well as experience in dealing with journalists and managing media coverage.

5. Writing skills: Clear and concise writing is an essential skill for communicating complex information in a way that is easily understood by different audiences.

6. Digital media proficiency: In today’s digital age, military communications and public affairs professionals must have a strong understanding of social media platforms, website management, and other digital tools for disseminating information.

7. Knowledge of military structure and operations: Familiarity with military structure and operations is necessary for effectively communicating on behalf of the armed forces.

8. Flexibility and adaptability: The military environment can be unpredictable, so professionals in this field must be able to adapt quickly to changing situations and priorities.

9. Cultural sensitivity: Military communications often involve working with diverse groups of people from different cultures and backgrounds, so having cultural sensitivity is essential for effective communication.

10. Security clearance: Many positions in military communications and public affairs require security clearances due to the sensitive nature of the information being communicated.

4. In your opinion, what sets military communications apart from civilian communications?


There are several key differences that set military communication apart from civilian communication:

1. Security and Encryption: Military communications prioritize security and confidentiality above all else. This is why they utilize advanced encryption techniques to protect sensitive information from falling into the wrong hands.

2. Hierarchical Structure: Unlike civilian communication, which typically follows a horizontal structure, military communication is highly hierarchical. Information flows down from higher ranking officers to lower ranking soldiers, and decisions are made through a strict chain of command.

3. Emphasis on Efficiency: In the military, effective communication can mean the difference between life and death. Therefore, military communications place a strong emphasis on clarity, brevity and efficiency in order to quickly convey important information.

4. Adverse Environments: Military operations can take place in a variety of environments, including areas with poor infrastructure or extreme weather conditions. As a result, military communications must be designed to function in adverse conditions where traditional civilian systems may not operate effectively.

5. Training and Protocols: Military personnel undergo rigorous training in order to effectively communicate under high-stress situations. They also follow strict protocols when transmitting information in order to ensure accuracy and avoid confusion.

6. Tighter Control over Information: The flow of information within the military is tightly controlled in order to maintain operational security. This means that only authorized individuals have access to certain information, and dissemination of information is closely monitored.

Overall, military communications are tailored specifically for the unique needs of a highly structured, hierarchical organization operating in unpredictable environments where security is paramount. This sets them apart from civilian communications which may be more flexible and less restrictive in their approach.

5. Can you describe any recent changes or developments within the field of military communications and public affairs?


One recent change that has had a significant impact on military communications and public affairs is the growing focus on social media. With the rise of platforms such as Facebook, Twitter, and Instagram, the military has increasingly used these channels to communicate with troops, their families, and the general public.

Another development is the increasing use of virtual reality and augmented reality technologies in military communications. These tools allow for more immersive and engaging storytelling, as well as training simulations for both personnel and the public.

Additionally, there has been a push towards more transparent communication from military leaders in order to build trust with the public. This includes increased availability for media interviews and press briefings.

Finally, there has been a concerted effort to improve crisis communication procedures within the military. This involves better coordination between different branches of the military and government agencies during emergencies or major events.

6. How does the role of social media play into military communication strategies?


Social media plays a significant role in military communication strategies by allowing for faster and more direct communication with the public and between military personnel themselves. It also offers a platform for sharing information and updates about operations, events, and initiatives in real-time. Additionally, social media allows the military to engage with the public on a personal level, increasing transparency and building trust.

Some specific ways in which social media is utilized in military communication strategies include:

1. Information dissemination: Social media allows for quick and efficient dissemination of information to a large audience. This can include updates on ongoing missions, news from the front lines, or important announcements related to the military.

2. Engagement with citizens: Through social media platforms like Twitter, Instagram, and Facebook, the military can directly engage with citizens and respond to their questions or concerns. This helps build rapport and understanding between the armed forces and the civilian community.

3. Recruitment: Social media is an effective tool for recruiting new personnel into the military. It allows recruiters to target specific demographics, showcase the benefits of joining the armed forces, and connect with potential candidates on a personal level.

4. Public relations: Social media can be used as a means of shaping public perception of the military through positive messaging and showcasing their humanitarian efforts. It is also used to counter misinformation or negative narratives about the armed forces.

5. Crisis management: In times of crisis or emergency situations, social media can be used to communicate vital information to affected populations quickly. It also serves as a way for individuals on-site to share updates and request assistance if needed.

6. Collaboration between branches: Many militaries use secure social networking platforms specifically designed for internal communication among different branches of service or units. This allows for improved coordination between different groups within the armed forces.

Overall, social media has become an essential component of modern military communication strategies due to its ability to connect people across vast distances quickly and effectively communicate important information in real-time.

7. Are there any specialized training programs or certifications required for military communicators?


Yes, military communicators may be required to undergo specialized training programs or obtain certifications specific to their role. These include:

1. Basic Combat Training (BCT): All new recruits entering the military must complete BCT, which includes physical conditioning, basic soldier skills, and introduction to military customs and procedures.

2. Advanced Individual Training (AIT): After completing BCT, enlisted soldiers may attend AIT to receive specialized training in their chosen career field. This could include training in specific communication equipment and techniques.

3. Signal Corps Officer Basic Course: Officers in the U.S. Army’s Signal Corps must attend this course to learn leadership skills and gain a comprehensive understanding of signal operations.

4. Federal Communications Commission (FCC) License: Military communicators who work with radio and other electronic communications equipment may be required to obtain an FCC license.

5. CompTIA Network+ and Security+ Certifications: These certifications demonstrate knowledge of network communication technologies and security protocols, which are essential for military communicators.

6. Microsoft Certified Solutions Associate (MCSA): This certification demonstrates proficiency with Microsoft networking and server technologies, which are commonly used by the military for communication purposes.

7. Joint Interoperability Certification (JIC): Military communicators may be required to undergo JIC training, which ensures that they have the necessary knowledge and skills to work within joint communications networks with other branches of the military.

It is important to note that specific requirements for training programs and certifications may vary depending on the branch of the military and the specific job duties of a military communicator.

8. From your perspective, what is the biggest challenge facing military communicators today?


The biggest challenge facing military communicators today is the rapidly changing landscape of communication. With the rise of social media and other digital platforms, military communicators must constantly adapt and evolve their strategies to effectively reach and engage their audiences. Additionally, the proliferation of information and disinformation on these platforms makes it increasingly difficult to accurately convey important messages and maintain trust with the public. Military communicators must also navigate the need for transparency while balancing security concerns, which can be a delicate balance. Ultimately, staying ahead of emerging technologies and trends in communication while upholding ethical standards will be crucial for military communicators in today’s environment.

9. Can you walk us through a typical day on the job for a military communications specialist?


A typical day for a military communications specialist varies depending on the branch of the military and specific job duties, but it may include some or all of the following tasks:

1. Morning Briefing: The day usually starts with a briefing from superiors, where upcoming activities and assignments are discussed.

2. Equipment Check: As a communications specialist, you will be responsible for maintaining and configuring various types of communication equipment. A daily equipment check ensures that all equipment is in working order.

3. Radio Operations: Depending on the branch of service, you may operate radios to receive and transmit messages between units or other branches of the military.

4. Satellite Communication: In today’s modern military, satellite communication is crucial for global operations. This may involve setting up satellite communication systems or troubleshooting any issues that arise.

5. Message Processing: Military communications specialists are responsible for sending and receiving messages using various communication methods such as secure email, text messaging, or voice transmittal systems.

6. Network Monitoring: In addition to traditional radio communications, many military operations also use computer networks to send and receive sensitive data. As a result, monitoring network traffic to ensure security and efficient operation is critical.

7. Field Training Exercises (FTX): At times, you may be deployed in-field to simulate real-life situations that require effective communication within your team or with other units.

8. Technical Support: You will often provide technical support for fellow service members by troubleshooting any issues they have with equipment or helping them set up new communication systems.

9. End-of-Day Reports: Your day may end with reporting any significant activities or issues encountered throughout the day to superiors for situational awareness purposes.

10. How does the structure and hierarchy of the military affect communication processes within an organization?


The structure and hierarchy of the military can greatly impact communication processes within an organization. This is because, in a military setting, there is a clear chain of command and a strict hierarchical structure where orders are given from the top and passed down to subordinate units. This can affect communication in several ways:

1) Centralized decision-making: The hierarchical structure of the military means that decisions are made at the top by higher-ranking officers and then communicated down to lower ranking members. This can lead to a more centralized decision-making process which may limit input from lower-level members.

2) Clear roles and responsibilities: In a military setting, each member has a specific role and responsibilities within their unit based on their rank. This ensures that information flows in an orderly manner as everyone knows who they need to report to or receive information from.

3) Formal communication channels: In the military, there are formal communication channels such as written orders, standardized procedures, and protocols. This helps to ensure that important information is communicated clearly and efficiently throughout the organization.

4) Emphasis on clarity and brevity: Military communication places a strong emphasis on being clear, concise, and precise. This is important for ensuring that orders are carried out accurately and effectively.

5) Limited upward communication: Communication in the military often operates in a one-way direction – from higher ranks to lower ranks. This can lead to limited upward communication where lower-ranking members may be hesitant to voice their opinions or concerns to their superiors.

6) Promotion based on communication skills: In many militaries, promotions are heavily influenced by one’s ability to communicate effectively. This places importance on developing good communication skills among personnel at all levels of hierarchy.

7) Potential for miscommunication: Due to the strict hierarchy in the military, there is a risk of miscommunication occurring between different levels. Orders or information may get distorted or lost as they pass through different layers of command.

8) Fragmentation of information: In the military, there may be multiple units operating in different locations with limited communication between them. This can create silos where information is not shared effectively between units, leading to disjointed operations.

Overall, the structure and hierarchy of the military can have both positive and negative effects on communication processes within an organization. While it ensures a clear flow of information and streamlined decision-making, it can also limit input from lower ranks and lead to miscommunication or fragmentation of information.

11. Is there room for advancement or career growth within this field in the military?

The military offers numerous opportunities for career advancement and growth within most fields. Advancement and promotion are typically based on factors such as education, experience, performance evaluations, and demonstrated leadership potential. Additionally, the military offers a variety of professional development programs and initiatives to support service members in their career progression. It is important to note that advancement opportunities may vary depending on the specific field or branch of the military.

12. How does cultural sensitivity play a role in crafting effective messages for diverse audiences within the military community?


Cultural sensitivity plays a crucial role in crafting effective messages for diverse audiences within the military community. In order for a message to be truly effective, it must take into account the cultural backgrounds, values and beliefs of the audience. This is particularly important in the military community, which is made up of individuals from diverse backgrounds who may hold differing cultural norms and beliefs.

Cultural sensitivity involves understanding and respecting the unique characteristics of different cultures and using this knowledge to effectively communicate with people from those cultures. It requires being aware of potential cultural barriers or biases that may impact how a message is received by individuals from different backgrounds.

In the military community, there are members from various racial, ethnic, religious and regional backgrounds. For example, a message that may be well-received by one group may not resonate with another due to differences in cultural perspectives and experiences. It is important to recognize and respect these differences when crafting messages.

Additionally, the use of culturally sensitive language can contribute to effective communication within the military community. Language that is offensive or insensitive towards certain groups could create tension or conflicts within the community. A culturally insensitive message can also be seen as disrespectful or dismissive towards certain groups, leading to resentment and lack of trust.

By understanding different cultures within the military community and tailoring messages accordingly, communication can be more effective. It also shows an appreciation for diversity within the military and promotes inclusivity. Overall, being culturally sensitive in crafting messages for diverse audiences within the military community helps ensure that all members feel respected, valued, and understood – leading to stronger relationships and better outcomes overall.

13. Are there any state-specific regulations that may impact military communication efforts?


Yes, there may be state-specific regulations that can impact military communication efforts. Each state has its own laws and regulations related to privacy, data protection, and advertising practices that govern how organizations can communicate with individuals within the state. Additionally, some states have specific laws related to targeting or soliciting individuals for recruitment purposes, which could impact military communication efforts. It is important for military organizations to be aware of and comply with any relevant state laws when conducting communication efforts in a specific state.

14. How do you handle sensitive or potentially controversial topics as a communicator within the military?


As a communicator within the military, I handle sensitive or potentially controversial topics with careful consideration and adherence to official policies and procedures. I understand the importance of maintaining confidentiality and upholding the values of the military.

Firstly, I make sure to thoroughly research the topic at hand and gather accurate information before communicating it to others. This includes consulting with subject matter experts, reviewing relevant documents, and fact-checking all sources.

Next, I consider the potential impact of discussing this topic on various stakeholders, including service members, chain of command, and public opinion. I strive to present information in an objective and balanced manner while also being mindful of differing perspectives.

If necessary, I consult with my superiors or legal advisors before sharing any information related to sensitive or controversial topics. This ensures that all communication is in line with official messaging and does not compromise operational security or undermine military values.

Lastly, I am prepared to address any questions or concerns that may arise from discussing such topics. I remain professional and respectful in all interactions, even when faced with differing opinions or pushback.

Overall, handling sensitive or potentially controversial topics as a communicator within the military requires sensitivity, discretion, and adherence to protocol. By following these steps, I am able to effectively communicate while upholding the standards of the military.

15. Can you give an example of a successful communication campaign you have been involved in during your time in the military?


Yes, during my time in the military, I was involved in a successful communication campaign that aimed to raise awareness and support for mental health among soldiers.

The campaign started with a thorough research and understanding of the prevalent mental health issues faced by soldiers. This included conducting surveys and focus groups to gain insight into the sentiments and challenges faced by soldiers related to their mental well-being.

Based on this research, we developed a comprehensive communication plan that included multiple channels such as posters, social media, emails, and face-to-face engagements. The messaging focused on breaking the stigma surrounding mental health and encouraging soldiers to seek help when experiencing difficulties.

To make the campaign more relatable, we also featured personal stories from soldiers who had sought help and successfully recovered from mental health issues. This helped create a sense of community and support within the military.

One of the major successes of this campaign was an increase in the number of soldiers seeking help for mental health concerns. We also received positive feedback from commanders who noticed an improvement in the overall well-being and performance of their soldiers after implementing this campaign.

We continued to monitor and evaluate the impact of our efforts throughout the duration of the campaign, making necessary adjustments along the way. By consistently communicating about mental health and reducing stigma, we were able to create a culture where seeking help for mental health concerns was seen as a sign of strength rather than weakness.

16. What measures are in place to ensure accuracy and transparency in information shared by the military’s public affairs office?


1. Fact-Checking: The military’s public affairs office employs fact-checking procedures before releasing information to the public, ensuring that all data and details are accurate.

2. Multiple Sources: Information is gathered from multiple sources within the military to ensure accuracy and reliability.

3. Internal Review Process: Before any information is disseminated, it goes through an internal review process where personnel with expertise in the topic review and verify its accuracy.

4. Training and Guidelines: Military public affairs officers undergo extensive training on how to gather, present, and verify information to ensure transparency and accuracy. Additionally, there are strict guidelines for releasing information to the public.

5. Independent Verification: In cases where sensitive or controversial information is being shared, outside experts may be consulted for their input and verification.

6. Access to Information: Members of the public have access to designated military spokespersons who can provide additional context or clarification if needed.

7. Corrections and Retractions: If incorrect information is released, the military’s public affairs office will issue corrections or retractions in a timely manner.

8. Transparency Officials: Some branches of the military have dedicated transparency officials who are responsible for promoting open communication and ensuring accurate information is shared with the public.

9. Open Communication Channels: Military leaders encourage open lines of communication between media outlets and soldiers stationed in conflict zones, providing an opportunity for first-hand accounts and firsthand sources.

10. Independent Media Coverage: The military allows independent media coverage of operations when possible to provide an unbiased account of events.

11. Social Media Monitoring: The use of social media by service members can help catch inaccuracies quickly as they can share personal experiences or images that may contradict official reports.

12. Ongoing Evaluation: There is a continuous evaluation process in place within the military’s public affairs office to improve processes for disseminating accurate information.

13. Debriefings After Operations: Following significant operations, journalists are often invited by military officials to debrief and receive additional information that may not have been previously released.

14. Restrictions on Classified Information: The military has strict protocols in place for handling classified information to ensure it does not reach the public without proper authorization.

15. Oversight by Higher Authorities: Military public affairs officers are overseen by higher authorities, ensuring accountability and adherence to established guidelines for transparency and accuracy.

16. Public Access to Records: The Freedom of Information Act (FOIA) allows the public to request records from government agencies, including the military, providing an additional check on the accuracy of information released by the military’s public affairs office.

17. How does working closely with other branches and government agencies impact communication strategies within the military?


Working closely with other branches and government agencies can have a significant impact on communication strategies within the military. Some potential effects include:

1. Coordination and Collaboration: When different branches or agencies work closely together, communication between them becomes vital for effective coordination and collaboration. This requires the development of efficient communication channels, protocols, and processes to ensure seamless sharing of information.

2. Shared Goals: In many cases, the military may have to work with other agencies towards a common goal or objective, such as disaster relief operations or counterterrorism efforts. In such situations, communication strategies must be aligned to facilitate the effective achievement of shared goals.

3. Understanding Differences: Each branch of the military and government agency has its own unique culture, language, and way of operating. Working closely together can help overcome these differences by promoting understanding and empathy among team members.

4. Improved Decision-Making: Effective communication between different branches and agencies can lead to better decision-making. The exchange of ideas, perspectives, and information can enhance situational awareness and provide a more comprehensive understanding of complex issues.

5. Adaptability: Military operations often require rapid responses to changing situations on the ground. Being close-knit with other branches and agencies allows for quick adaptation of communications methods to suit changing circumstances.

6. Enhanced Resource Utilization: By working closely with other branches or agencies, the military can share resources more effectively – including human resources, equipment, technology, and expertise – leading to cost savings and improved efficiency.

7. Interoperability: One major advantage of close cooperation between different branches is interoperability – the ability to communicate seamlessly across various systems or platforms during joint operations.

Overall, working closely with other branches and government agencies in the military enhances communication skills at all levels while promoting teamwork, collaboration, innovation, resource sharing, flexibility/adaptability in approach through networking & building relationships within organizations,)& outside entities (agencies).

18 .Are there opportunities for collaboration with civilian organizations or media outlets as part of a career in this field?


Yes, there are numerous opportunities for collaboration with civilian organizations and media outlets as part of a career in this field. Military personnel often work closely with NGOs, government agencies, and other non-military organizations to address humanitarian needs or support community development projects.

Collaboration with media outlets can also be a significant aspect of a military career. This may involve working with journalists to provide insight and information on military operations, participating in public relations efforts to showcase the work of the armed forces, or actively engaging in strategic communications to disseminate important messages to the public.

Additionally, there are various training programs and exchange opportunities that allow military personnel to work alongside civilians from different backgrounds and industries. These collaborations can help foster understanding and build relationships between the military and civilian communities.

Furthermore, many military members pursue careers in the media industry after their service, utilizing the skills they have acquired during their time in the armed forces. This allows for continued collaboration between military personnel and media outlets even after leaving active duty.

19 .How do you balance protecting national security interests while also ensuring transparency and open communication with the public?


Balancing national security interests and transparency can be a delicate and challenging task. Here are some suggestions on how to strike the right balance:

1. Clearly Communicate the Importance of National Security: National security is crucial for the protection of a country’s sovereignty and its citizens. It is essential to convey this message to the public so that they understand the necessity of certain measures that might restrict transparency.

2. Ensure Transparency within Legal Boundaries: It is important to ensure that all actions taken in the name of national security fall within legal boundaries, with proper oversight and accountability in place. This will help maintain trust between government agencies and the public.

3. Use Appropriate Channels of Communication: When dealing with classified information, it is crucial to use appropriate channels of communication to avoid any compromise on national security. The use of encrypted communication channels can help maintain confidentiality while also ensuring transparency.

4. Provide Sufficient Explanation: If there are instances where transparency may be limited for national security reasons, it is essential to provide sufficient explanation to the public about why such restrictions are necessary. This can help build understanding and alleviate potential concerns.

5. Respect Freedom of Press: In a democratic society, freedom of press is vital for keeping power in check and ensuring accountability. Government agencies should respect this freedom while also abiding by laws on classified information.

6. Involve Independent Oversight Bodies: Independent oversight bodies, such as congressional committees or independent agencies, can help ensure that government actions in the name of national security are justified and necessary.

7. Engage with Stakeholders: It is important to engage with stakeholders, such as civil society organizations, media outlets, and local communities, when making decisions related to national security that may impact them directly or indirectly.

8.Walk the Fine Line between Privacy Rights and National Security: While tracking potential threats to national security, it is important to respect individual privacy rights as much as possible within legal boundaries.

9. Review Policies Regularly: National security policies and procedures should be regularly reviewed to ensure they are necessary, effective, and in line with changing threats and technological advancements.

In conclusion, maintaining a balance between national security interests and transparency requires clear communication, accountability, respect for privacy rights, and regular reviews of policies. It is a delicate task that requires careful consideration and an understanding of the importance of both aspects.

20 .How have advancements in technology affected communication methods used by the military, specifically in times of crisis or conflict situations?


Advancements in technology have greatly improved communication methods used by the military, particularly in times of crisis or conflict situations. The following are some of the ways in which technology has impacted military communication:

1. Real-time communication: With the advent of satellite and wireless communication technologies, military units can communicate with each other in real-time, regardless of their location. This is especially crucial during crisis situations when timely and accurate information can make a significant difference in the outcome.

2. Secure communication: Encryption and secure data transmission technologies have made it possible for military units to communicate confidential information without being intercepted by enemy forces. This has significantly enhanced the safety and security of troops on the ground.

3. Remote surveillance: Technology has enabled military personnel to remotely monitor conflict zones using drones, satellites, and other surveillance equipment. This provides critical information about enemy movements, positions, and activities, allowing for better decision-making and strategic planning.

4. Global positioning systems (GPS): GPS technology has revolutionized how military forces navigate during conflict situations. It allows soldiers to pinpoint their location accurately and also helps with coordination between different units.

5. Social media: In recent years, social media platforms like Twitter and Facebook have become important tools for military communication during crises. These platforms allow for quick dissemination of information to a large audience and can be used to provide updates on operations or facilitate emergency responses.

6. Virtual training and simulations: Virtual reality technology has allowed military personnel to train for various scenarios without actually being in a real-life conflict situation. This helps them develop critical skills needed for effective communication during crisis situations.

7. Collaborative tools: Online collaboration tools such as video conferencing, virtual whiteboards, and file sharing have made it easier for military personnel to communicate and collaborate from different locations. This is particularly useful during times when physical meetings are not possible due to travel restrictions or security concerns.

Overall, advancements in technology have greatly improved the speed, accuracy, and security of military communication, allowing for more effective decision-making and coordination in crisis situations.

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